Before you log a maintenance issue, please note that you are responsible for basic maintenance at the property, please refer to you Tenancy Agreement. You can find many tips and advice online using searches for models/appliance numbers. Most manufacturers and retailers will have online product advice and help. If you have a boiler or appliance issue it may be under guarantee with the manufacture. Problems may be resolved more quickly this way, it helps with diagnosis and prevents you being charged for an incorrect call-out.